We welcome you as a customer to the City of Muskogee Water, Sewage and Sanitation Departments, and would like to acquaint you with some of our policies and procedures.

1. Office hours for the Water Dept. are: 8:00 a.m. – 5:00 p.m. (Mon - Fri)
   
   Billing Office: 918-682-6602
   Emergency Service: 918-682-5021
   
   After Hours, Weekend, and Holidays --- there will be a
   $45.00 after hours fee charged to your account if the problem is on your side of the meter. After Hours start at 4:30 p.m. and end at 8:00 a.m. the next business day.



2. When starting a new account, a deposit is required. Meter deposits can only be made by the person in whose name the account will be held. Identification and a rental agreement or proof of ownership or purchase is required! There will also be an activation fee of $10.00 on the first bill.



3. Deposits are returned at the end of service. Refund checks can be made to the account holder only.



4. When transferring an account from one location to another, a $10.00 fee is applicable.



5. Utility bills are expected to be paid by 5:00 p.m. on the due date, which is approximately fourteen days from the bill date. Payments received after 5:00 p.m. of the due date, are assessed a 10% penalty and will be subject to cut off within fourteen days. If you feel you have not received your bill in a timely manor, contact the billing office at 682-6602 for a duplicate copy. There is a .50¢ charge to your account for each duplicate bill.



6. Pay plans may be available if requested before cut off date. Failure to comply with all or part of agreement will result in removal or locking of meter with a $25.00 removal or lock fee and a $25.00 reset or unlock fee. Payment of entire pay plan amount is required to restore service. We reserve the right to refuse Pay Plan arrangements based on past payment history.



7. A $25.00 service charge will be made for handling of all dishonored checks or dishonored auto draft payments.



8. If service is disrupted for non-payment, the following charges are applicable:
   a) $10.00 for cut off and $10.00 for restoration.
   b) $25.00 to remove or lock meter and $25.00 to reset or unlock
   c) $45.00 to restore, reset or unlock after normal working hours
   d) $100.00 if there is evidence of tampering with water meter or equipment. This fee is to cover cost of service and equipment.



9. Service Technicians are prohibited to accept payment for utility bills.



10. Our Payment Center is located at 113 S. 3rd (previously a bank drive-thru). For payments after hours, there is a night drop located at the Payment Center.